FAQ

Shipping

How long does shipping take?
Orders ship within 1-2 business days and typically arrive in 7-15 business days. Free shipping applies to all orders, no minimum required.

Do you ship internationally?
We currently ship within the regions listed at checkout. If your country isn't available, reach out and we'll let you know if we can accommodate you.

Returns & Refunds

What's your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied, contact us within 30 days of delivery for a full refund — no hassle.

How do I start a return?
Reach out through our contact page with your order number, and we'll walk you through the next steps.

Products

Are your grooming tools safe for sensitive skin?
Yes — our grooming tools are designed with gentle, skin-friendly materials suitable for regular use on cats and dogs.

How do I clean my self-cleaning brush?
Simply press the release button to retract the bristles and remove trapped hair — no manual picking required.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards and secure checkout options available at checkout.

Can I change or cancel my order?
Contact us as soon as possible after placing your order — we'll do our best to accommodate changes before it ships.

Still have questions? Get in touch with us.