Refund policy

Refund Policy

Last updated: August 8, 2026

We want you to love your PawDrip products. If something isn't right, here's how returns and refunds work.

Eligibility

Items must be requested for return within 30 days of delivery

Items must be unused, undamaged, and in original packaging

Proof of purchase (order number or receipt) is required

How to Request a Return

Email pawdrip30@gmail.com with your order number and reason for return. We'll respond within 2 business days with next steps.

Refunds

Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5-10 business days.

Damaged or Incorrect Items

If your item arrives damaged or isn't what you ordered, contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items

For hygiene reasons, grooming tools and brushes that have been used cannot be returned unless defective on arrival. Final sale and clearance items are not eligible for return.

Late Shipments

Given international shipping, delivery times may vary. If your order hasn't arrived within 21 days of shipping confirmation, contact us and we'll investigate with our shipping partner